Excellence in Communication Skills – MDP

Good communication is an art and it can be learnt. In business, it is a necessary skill that every employee must develop. To acquire this skill, we must learn and apply proven techniques in reading, writing, speaking and listening. What you say and how you say is the key to success.

This is particularly true, when you have to get things done in a team that is working with you. No matter how exclusive some of your technical and operational skills are, in the final analysis the job of every employee is ‘communication for influence & results’. 

Benefits

To enhance your performance at the workplace by means of:

• Developing your verbal, non-verbal & vocal communication skills
• Improving interpersonal effectiveness with colleagues and customers
• Understanding the art & science of projecting a confident personality

Workshop Content

• Speaking with Confidence – One to One & One to Many
• Role of Verbal, Body Language and Vocal Impact
• The Fine Art of Small Talk & Polite Conversation
• Guide to Effective Listening & Understanding Others
• Building Relationships through Communication
• Getting your Message Across in a Professional Manner
• Developing an Assertive & Confident Personality
• Telephone Etiquette & Effective E-Mail Writing
• Eliminating Common Barriers while Communicating
• Handling Difficult People & Situations

Methodology

Lecturettes, Case-studies, Self-assessment Exercises and Audio-visual presentations.