Customer relationship management (CRM) has attracted the expanded attention of practitioners and scholars. More and more companies are adopting customer-centric strategies, programs, tools, and technology for efficient and effective customer relationship management. They are realizing the need for in-depth and integrated customer knowledge to build close cooperative and partnering relationships with their customers. The emergence […]

The future of banking will look very different from today. Faced with changing consumer expectations, emerging technologies, and new business models, banks will need to start putting strategies in place now to help them prepare for banking in the future. About the Speaker: Dr. Tinaikar is  IMC - Pravinchandra V. Gandhi Chair Professor in Banking […]

Due to the pandemic we were unable to have in-person meetings, now the doors have opened and most of us interested in reconnecting and networking . BMA invites you to do so in an innovative style. We will use a facilitation process for the power of the networking session. The theme is "fast track growth […]