Customer relationship management (CRM) has attracted the expanded attention of practitioners and scholars. More and more companies are adopting customer-centric strategies, programs, tools, and technology for efficient and effective customer […]

The future of banking will look very different from today. Faced with changing consumer expectations, emerging technologies, and new business models, banks will need to start putting strategies in place […]

Due to the pandemic we were unable to have in-person meetings, now the doors have opened and most of us interested in reconnecting and networking . BMA invites you to […]