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EMOTIONAL INTELLIGENCE & CONFLICT MANAGEMENT
August 10, 2019 @ 9:30 AM - 5:30 PM UTC+5.5
INR3500 – INR4000
Perspective
This workshop will help us use the concept of Emotional Intelligence in a positive and constructive way to help achieve goals and ensure successful outcomes. It will help us understand ourselves, get to know others and learn to deal with complex interactions that arise from our inherent differences. It is about giving us more behavioral choices in managing conflicts and leave us better equipped to deal with the difficult people in our life.
Objectives
- to use emotions in a constructive way to improve work performance
- to learn practical strategies and techniques for developing our emotional intelligence
- to review the way we respond to conflicts and learn to harness the power of differences
Who should attend ….
Middle and senior level executives in all business functions who would like to enhance their professional impact and manage effectively their relationships with others.
Workshop Content
Emotional Intelligence: Concept & Role of Emotional Intelligence; Importance of EI in Personal & Professional life; Five Key Components of EI; Self-Awareness & Self-Management Abilities; Power of Empathy, Motivation & Social Skills; Tools to Develop Effective EI
Conflict Management: Is conflict inevitable? Can it be constructive? Five Approaches to Effective Conflict Resolution; Are you Building Bridges or Barriers? Preventing Blow-ups & Defusing Anger; Key Skills for Handling Disagreement; What is your Conflict Resolution Style?
Methodology
Self-assessment Exercises, group discussions and audio-visual presentations.