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BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Bombay Management Association (BMA) - ECPv4.9.12//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Bombay Management Association (BMA)
X-ORIGINAL-URL:https://bma-india.com
X-WR-CALDESC:Events for Bombay Management Association (BMA)
BEGIN:VTIMEZONE
TZID:Asia/Kolkata
BEGIN:STANDARD
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
TZNAME:IST
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20221014T163000
DTEND;TZID=Asia/Kolkata:20221014T180000
DTSTAMP:20240509T021714
CREATED:20221011T065637Z
LAST-MODIFIED:20221011T065843Z
UID:27908-1665765000-1665770400@bma-india.com
SUMMARY:Author Outreach Program by Walter Vieira at GNIMS
DESCRIPTION:BMA in collaboration with Guru Nanak Institute of Management Studies are delighted to invite you for the Launch function of the Book “Customer Value Starvation Can Kill” by Prof Walter Vieira on 14th October\, 2022 at 4:30 pm. \nBrief about the book: Customer Value Starvation (CVS) is a common disease in companies\, both small and large\, that is difficult to diagnose. It is a silent killer\, like many cancers. By the time it is diagnosed\, it is generally late\, sometimes\, too late. CVS causes irritation and frustration to customers in their interaction with the company and its personnel—in person\, on the telephone\, via the website or e-mail. The book identifies customer DNA (Do Not Annoy) factors and suggests how to minimize complaints and ensure customer loyalty and long-term company profitability and success. \nIt will be an interesting experience for all of us to know more about the book from its author\, Prof Walter Vieira. \nWe welcome you again to join us and look forward to meeting you at the event. \n  \n
URL:https://bma-india.com/event/author-outreach-program-by-walter-vieira-at-gnims/
ATTACH;FMTTYPE=image/jpeg:https://bma-india.com/wp-content/uploads/2022/10/WhatsApp-Image-2022-10-07-at-11.17.23-AM.jpeg
END:VEVENT
END:VCALENDAR