An ancient Turkish proverb says, “If speaking is silver, then listening is gold.” As a leader, it’s difficult to really know what your employees are thinking about. But 92% of employees say they want their voices to be heard – what they are really saying is that they want leaders who listen. This session shows you how to develop the art of listening in order to inspire professional development and boost overall performance of your team.

Objectives

  • Understand the difference between “hearing” and “active listening”
  • Convert the art into a science – learn specific tools and techniques to improve your listening effectiveness
  • Learn the link between good listening, emotional intelligence, and how the brain processes information

Contents

  • The role of communication and listening in leadership
  • 6 ways effective listening can make you a better leader
  • Mindfulness – the foundation of active listening
  • 10 steps to effective listening
  • Demos and self-evaluations of listening abilities

Methodology

  • Highly interactive instructor-led sessions
  • Supported by case studies, illustrative videos, group activities and role plays

Participants

  • Executives who seek to improve their leadership skills and enhance their professional careers
  • Leaders at all levels who lead a team of any size and want to boost team morale and performance

Benefits

  • Becoming a more effective communicator helps you gain respect in the workplace and the community
  • Being recognized as a good listener increases your popularity and likeability

Facilitator

Jatin K. Sheth is a Certified Trainer in Behavioural Skills and Performance Coach who has been training executives since 2002. He established Trecon Global, a training and consulting firm, in 2014. Jatin has 30 years of rich corporate experience at senior positions in Microsoft India, Tata Consultancy Services and as a successful entrepreneur. He has a diploma in general management from IIM Ahmedabad, a master’s degree in materials science from the University of Minnesota, USA, and a bachelor’s degree and gold medal in metallurgical engineering from the College of Engineering, Pune. He is based in Mumbai.

Date

21st April 2017 (Friday)   

Time

2.30 pm to 6.00 pm

Venue

BMA Knowledge Enrichment Facility, 9 Podar House, A Road, Churchgate, Mumbai 400020

4 minutes’ walk from Churchgate Station

Registration Fees (plus Service Tax + Cess = 15%)

Cheque / DD in favour of ‘Bombay Management Association’ BMA Members: Rs.2,500/- Non-Members: Rs.3,200/-

 

 

Veena Amolik

M: +91 8828205004

T: +91-22-22047650 / 9698

Email: veena@bma-india.com